Case study

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Client: Helmitin

Finally, Secure and Scalable Remote Desktop Services for Managed Service Providers

With exposed RDP as a top attack vector, MSPs need the confidence that their chosen RDP solution is simple and secure.

When you get that one client that needs secure remote desktop services, you need a software partner that gives you the confidence to install a solution that works. After all, that’s what your clients pay you to do.

SITUATION:

Leading New York Law Firm Needs Secure Remote Access for Confidential Client Information

“We have confidence in TruGrid SecureRDP. We know it’s going to work, and it’s secure. And it’s super simple to roll out.”

Ed Shanker,
President, and CEO, Meeting Tree Computer

Meeting Tree Computer (New York City, USA) was approached by a leading New York law firm that didn’t even know what remote desktop access meant. But they knew they needed secure access to client files during the global COVID pandemic. And they needed that access immediately.

IMPACT:

90% Time Reduction to Confidently Install Remote Access Services

“TruGrid Customer Care responds quickly, and you get somebody that knows what they’re doing. In my experience, they’re willing to do whatever it takes to help you out.”

Ed Shanker,
President, and CEO, Meeting Tree Computer

Meeting Tree realized that there are a variety of options for providing remote access – from RDP over VPN to RDS Farm, but none of these options offer a complete solution. RDP over VPN can expose the office network to malware from remote locations. RDS Farm exposes HTTPS port to RDP and requires a separate MFA. That’s why Meeting Tree Computer chose to partner with TruGrid.

Using TruGrid’s SecureRDP, Meeting Tree Computer provided secure remote access to confidential client information within hours — not days, like it would take for other solutions.

“True, we could have gone with a pure Microsoft® solution,” says Meeting Tree Computer CEO Ed Shanker, “but our client didn’t have days they could wait. Plus, we needed a complete solution with responsive and affordable vendor support. This is why we chose TruGrid.

OUTCOME:

Confidently Offer Remote Desktop Services (Even When You’re Not an Expert)

A single data breach can cost a firm $4.35 million

Source: CSO Online

If you don’t deal with remote access services often, you may not be as technically proficient as with other technologies. That’s OK. At TruGrid, we know how important it is to support our customers.

You can trust TruGrid to be there when you need us.

Remote working isn’t just a pandemic need. Today, remote work comes in many different forms and has the potential to affect every business:

  • Full-time remote employees
  • The employee that needs to work remotely for a day
  • The employee that needs to work remotely for an evening
  • The employee that needs to work remotely due to natural disasters

Try TruGrid:

Whether your MSP deals with remote desktop services every day or once in a while, contact TruGrid today to learn more about our secure and scalable remote desktop services for managed service providers.

Evaluate TruGrid for free at www.trugrid.com/start