Case study

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Client: Clearwater Cardiovascular Consultants

What Do You Do When Healthcare Employees Want to Work Remote?

After 14 months of pandemic-mandated work-from-home, employee expectations changed, forcing employers to embrace work-from-anywhere policies.

PROBLEM:

Our Healthcare Employees Are Demanding Work-From-Anywhere Accommodations

59% of medical group practices have shifted work to permanent remote and/or hybrid remote work.

Source: MGMA

Regional cardiovascular consulting company located in Florida faced a new challenge in coming back from the global pandemic — its employee’s expectations had changed.

“Because there are so many jobs and not enough people to fill these jobs, people want their cake and eat too. And so the whole thing is they’re willing to work if they can work from home instead of coming to the office. We have many staffers who only work from home and would not work if they couldn’t work from home,” said their Director of IT Services.

Before the pandemic, only doctors were allowed to work remotely. But now, employees from operations to providers are requiring work-from-anywhere arrangements.

SOLUTION:

Peace of Mind in Avoiding HIPAA Violations and Fines

Productivity increases 4.4% when workers are allowed to work from a location of their choice.

Source: Harvard Business School

Being a medical provider, remote desktop access poses additional challenges when providing access to protected health information (PHI) for healthcare organizations regulated by Health Insurance Portability and Accountability Act (HIPAA) mandates.

Medical providers can violate HIPAA regulations intentionally and unintentionally — especially as it relates to secure file access and the HITECH Act (Section 12410(e)(1)). Regardless of the intent, each violation can cost an entity up to $25,000 per violation and include criminal charges and jail time of up to 10 years in extreme cases. It can also affect company reputation.

OUTCOME:

All Employees, All-The-Time Work From Home Flexibility

Through their managed service provider, the regional cardiovascular consultant was able to replace their Citrix environment — which couldn’t handle the new workload requirements — with TruGrid SecureRDP.

“We needed something quick and something that could handle the new workload required. But we also needed something that didn’t require a big investment in hardware. TruGrid allowed us to do just that because it utilizes existing users’ PCs, and we didn’t need to add anything because they already had everything they needed,” continued their Director of IT Services.

Remote working isn’t just a pandemic need. Today, remote work comes in many different forms and has the potential to affect every business:

  • Full-time remote employees
  • The employee that needs to work remotely for a day
  • The employee that needs to work remotely for an evening
  • The employee that needs to work remotely due to natural disasters

Try TruGrid:

Whether your healthcare organization needs remote desktop services every day or once in a while, contact Trugrid today to learn about solutions that will keep operations flowing while providing your employees access to information anytime and from anywhere.

Evaluate TruGrid for free at www.trugrid.com/start