Case study

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When You Know Your MSP Client Needs A New Remote Access Service

As a MSP, you often inherit existing technology stacks. What do you do when you know a current remote desktop service isn’t providing your client the protection they think it does?


Your Existing Technology Stack Isn’t Protecting You From Global Threats

Firms with 80% of their employees working remotely can expect to pay 130% more than a firm with only 20% working remotely.

Source: Insurance Business Magazine

Regional managed service provider (MSP) HumbleMonkey took over managing the IT services of a global real estate investment firm that uses remote desktop access for its employees.

The firm had grown accustomed to and felt secured by its existing remote access technology stack. But HumbleMonkey knew the firm’s technical solution was complicated to administer and use, and it introduced additional vulnerabilities that this global firm didn’t need.

With its global footprint, the real estate investment firm had increased exposure to cyber attacks that target companies for ransom. Global criminal groups have gotten so good that coordinated breaches that used to take months now take days.


The Average Cost of a Data Breach? $9.44 Million

With less time needed by cyber criminals, better remote access security is needed for any organization operating with a global footprint.

Ransomware — the go-to attack method for criminals — is expected to cost businesses $20 billion annually globally, a 57 times increase in 6 years, according to Cybersecurity Ventures.


You Can Be Vulnerable or Secure. It’s Your Choice

HumbleMonkey installed TruGrid in hours — not days and had the global real estate firm protected better than before.

“There was no business case to be made. You either keep using your existing provider and be vulnerable or do it correctly with TruGrid. It’s that simple,” said Gordon Gabbay, Managing Partner at HumbleMonkey.

“Not only was the security better, but the end-user experience was also far better. It was an all- around win for them, and HumbleMonkey as their managed provider,” explained Ron Myers, Field Technician at HumbleMonkey.

Remote working isn’t just a pandemic need. Today, remote work comes in many different forms and has the potential to affect every business:

  • Full-time remote employees
  • The employee that needs to work remotely for a day
  • The employee that needs to work remotely for an evening
  • The employee that needs to work remotely due to natural disasters

Call to Action:

Whether your MSP deals with remote desktop services every day or once in a while, contact TruGrid today to learn about scalable remote desktop solutions for managed service providers.

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