Case study

xtech

Client: American River Parkway Foundation

Why Doesn’t my VPN Allow Me to Use Dual Screens?!

As it turns out, secure remote access isn’t just about providing benefits to a company. How it impacts your users is just as important.

PROBLEM:

We’re Out of Licenses and I Need a New User Setup Today

90% of users will stop using an application due to poor performance

Source: Designers

A non-profit organization based in CA with the mission to preserve urban natural parks has been a remote desktop organization way before the corporate world started allowing work-from-home.

Upon hiring a new employee who needed immediate remote access to systems and files, the non- profit realized they were out of licenses and that it would take a couple of days before they could secure a license.

Calling their managed service provider for help, XTECHs offered a counter solution. “We have an extra TruGrid license we can set your user up with today. Will that work for you?”

IMPACT:

A VPN That Gives Users Dual-Screen and Full Resolution Viewing

Within hours — not days — the new user was set up with TruGrid SecureRDP.

Over the next couple of days, other users began seeing this new user using dual screens and full- screen resolution on their monitors.

OUTCOME:

A VPN Switch Based on End-User Satisfaction

Before long, the complaint wasn’t, “Hey, my VPN is slow!” but rather it was “Hey, why doesn’t my VPN allow me to use dual screens?!”

The non-profit organization quickly realized that end-user satisfaction with remote desktop services is just as important, and moved quickly to replace their existing VPN with TruGrid SecureRDP… and they have a very happy end-user community.

“We work hard to preserve urban natural parks,” said their executive director. “What we’ve learned through this experience is that we need to preserve our users’ technical experience just as resolutely.”

Remote working isn’t just a pandemic need. Today, remote work comes in many different forms and has the potential to affect every business:

  • Full-time remote employees
  • The employee that needs to work remotely for a day
  • The employee that needs to work remotely for an evening
  • The employee that needs to work remotely due to natural disasters

Try TruGrid:

Whether your nonprofit needs remote desktop services every day or once in a while, contact TruGrid today to learn about solutions that will keep operations flowing while providing your employees access to information anytime and from anywhere.

Evaluate TruGrid for free at www.trugrid.com/start