Why Doesn’t my VPN Allow Me to Use Dual Screens?!

We’re Out of Licenses and I Need a New User Setup Today

A non-profit organization based in CA with the mission to preserve urban natural parks has been a remote desktop organization way before the corporate world started allowing work-from-home.

Upon hiring a new employee who needed immediate remote access to systems and files, the non- profit realized they were out of licenses and that it would take a couple of days before they could secure a license.

Calling their managed service provider for help, XTECHs offered a counter solution. “We have an extra TruGrid license we can set your user up with today. Will that work for you?”

A VPN That Gives Users Dual-Screen and Full Resolution Viewing

Within hours — not days — the new user was set up with TruGrid SecureRDP.

Over the next couple of days, other users began seeing this new user using dual screens and full- screen resolution on their monitors.

A VPN Switch Based on End-User Satisfaction

Before long, the complaint wasn’t, “Hey, my VPN is slow!” but rather it was “Hey, why doesn’t my VPN allow me to use dual screens?!”

The non-profit organization quickly realized that end-user satisfaction with remote desktop services is just as important, and moved quickly to replace their existing VPN with TruGrid SecureRDP… and they have a very happy end-user community.

“We work hard to preserve urban natural parks,” said their executive director. “What we’ve learned through this experience is that we need to preserve our users’ technical experience just as resolutely.”