FAQs

What do I need in order to use TruGrid?
In order to use TruGrid, you need to register just the first network; install our TruGrid Cloud Connector; and then determine who is allowed to login to which computers. Here is a 1-minute summary video on the process.
How difficult is TruGrid to setup?
TruGrid is very simple to setup and use. It takes about 10 minutes for the first network. For Service Providers, it takes about 5 minutes for each additional network added. Here’s a 2-minute video on the entire process.
Who uses TruGrid?
TruGrid is used by organizations that need to provide secure remote access to employees’ PCs (physical or virtual - VDI) and shared servers. It is also used by Software Vendors to securely host applications for their customers in a very short time.
How does TruGrid secure access to Active Directory?
TruGrid secures access to Active Directory by contacting your Active Directory domain only after a successful validation against employee phone tokens. Moreover, employees can use whatever phone tokens they like, or which their companies approve. This makes your Active Directory system very secure.
What types of changes do I need to make to our firewalls in order to use TruGrid?
None. This is possible because our Cloud Connector creates a secure private tunnel from your network to TruGrid.
What are the system requirements?

For the server that will host the TruGrid Sentry agent we recommend you utilize a server with Windows Server 2016 installed, that is fully  patched with Windows OS patches, has at least 8GB of RAM and a dual CPU.

This server can be a physical or virtual server. This server can be located on-premises or in a cloud network.

The server should be reporting into a Windows Active Directory.

There are no other requirements beyond this. All other components are hosted by TruGrid in our cloud environment.


More Questions?

Customer Care:
1-800-211-8332 (24/7)

Email: info@trugrid.com
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