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FAQs

 

What do I need in order to use TruGrid?

In order to use TruGrid, you need to register and validate your domain ownership. Then you can start using our Device Management product. For our Secure RDP product, you need to also install our TruGrid Cloud Connector. Here is a 4-minute video on the process.

 

How difficult is TruGrid to setup?

TruGrid is very simple to setup and use. It takes about 15 minutes. For Service Providers, it takes about 5 minutes for each additional network added. Please watch this video.

Who uses TruGrid?

  • TruGrid Secure RDP is used by organizations that need to secure access to computers running RDP (physical or virtual PCs and servers). It is also used by Software Vendors to securely host applications for their customers in a very short time.
  • TruGrid Device Management is used to manage and enforce certain policies on computers regardless of location.

How does TruGrid secure access to Active Directory?

TruGrid secures access to Active Directory by contacting your Active Directory domain only after a successful validation against employee phone tokens. Moreover, employees can use whatever phone tokens they like, or which their companies approve. This makes your Active Directory system very secure. If you would like to utilize the Push Authentication functionality of TruGrid, you will need to use our free TruGrid Authenticator mobile application, however, this is optional to utilize. 

 

What types of changes do I need to make to our firewalls in order to use TruGrid?
None. This is possible because our Cloud Connector creates a secure private tunnel from your network to TruGrid.


What are the system requirements?

For the server that will host the TruGrid Sentry agent we recommend you utilize a server with Windows Server 2016 installed (although we can support from Windows 2008 R2+), that is fully patched with Windows OS patches, has at least 8GB of RAM and a dual CPU.

This server can be a physical or virtual server. This server can be located on-premises or in a cloud network.

The server should be reporting into a Windows Active Directory.

For desktops you are connecting from, they should be at least Windows 7+ operating systems. We recommend Windows 10. Mac OS X is also supported.

There are no other requirements beyond this. All other components are hosted by TruGrid in our cloud environment.

 


More Questions?
Email: help@trugrid.com
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