VDI, RDP, QBR & MSP – What’s that spell? Savings and Security
Today we are going to talk to business owners Peter Ayedun of TruGrid and Alex Farling of Lifecycle Insights and Delaware Micro about the alphabet soup of VDI, RDP, QBR and MSPs.
First let’s start with a little background. Peter, how did TruGrid get its start?
Peter: Oddly enough the birth of TruGrid came about after watching my daughter open and use a brand new iPod without touching a tech manual. My inner nerd knew that as technology evolved, there would be a huge need for intuitive and secure technology. So, it became the mission of the TruGrid to create easy to adopt and easy to use software to support IT Professionals – and MSPs.
Alex, how about you? How did Lifecycle Insights begin?
Alex: While TruGrid grew out of a fascination or realization, Lifecycle Insights grew out of a frustration. I have owned my MSP for over 16 years and always knew we needed faster and more accurate reporting around asset lifecycle management and insights for QBRs on risk assessments and alignment to industry standards for items like security and privacy. We were spending more time building these reports for our Quarterly Business Reviews than delivering and implementing them, which was a huge miss for both sales and customer success.
So as we look at the alphabet soup, how does TruGrid fit?
Peter: As I mentioned, TruGrid is focused on developing software that make technology easy and secure for MSPs and their clients. And looking at all of those letters, the MSPs are our first clients. Our business is to make their business of IT service and support easy and secure. To that end our Secure RDP enables secure access to Windows RDP and VDI machines. Providing these cloud based services allow for consistent and repeatable implementation secured in the cloud.
And Alex, how does Lifecycle Insights fit in with this VDI model?
Alex: At my MSP we recently onboarded a client who was moving their company from New York to Delaware around the same time that Windows 7 was being retired. They were essentially due for a full lifecycle replacement the first day we met them. As part of their renovation of an old factory – 50k sq feet to become their new Delaware factory – we replaced switches, firewall, and wireless with modern cloud managed gear and everything else was moved into a cloud based VDI environment.
- Proprietary billing application is now in a secure, remote accessible environment.
- Cost of owning a server converted from CapEX to OpEX
- Typically a new server would cost $12,000 right out of the gate.
- Monthly support and backups can add as much as $18,000 over a 5 year life span.
- $30,000 amortized out over 60 months… It costs the average client $500/mo just to have a basic server that is managed, secured, and backed up.
- New cloud VDI is standardized, easier to manage and enables secure remote access from anywhere.
- All-in managed services agreement makes sense and they never have to make a 5 digit server purchase again
In looking at TruGrid’s website, I can see that we have just taken a taste of the alphabet soup of options available. What is a good way for an MSP to help their clients address their needs?
Peter: As Alex mentioned, performing a risk assessment of potential concerns is a great first step. It allows the client to answer focused questions around possible weaknesses in their infrastructure. Lifecycle Insights assessment tool will allow you to customize your questions around the client so that you can focus on their needs and solutions.
Alex: We have actually built an assessment in the platform around TruGrid’s solutions so that MSPs can quickly determine how to best support their clients.
I can see that both of your websites have pricing pages. TruGrid charges by user and Lifecycle Insights by active customers. There are also easy to find ‘contact us’ pages. As both of your companies are clearly growing in the marketplace, what is the best way for MSPs to learn more about your companies?
Peter: In addition to reviewing available information on our website, we have a very responsive CHAT platform where anyone can ask questions and receive response in about 3 mins – generally between 6AM and 6PM CT. Visitors can also use the CHAT feature on our site to request a phone call or pricing. They can ask any question and we are happy to help.
Alex: We stay active in all of the typical social media channels, Reddit, Twitter, Facebook, and LinkedIn and of course on our website. But if an MSP really wants to chat about their QBR process and how Lifecycle Insights might help them grow, they are welcome to reach out to me by email as well email@example.com